044 Administration Substitution Policy and Procedure
FOR:
All PS Support Workers
PROACTIVE SUPPORT RELATED DOCUMENTS
006 Work Health and Safety Policy
011 Human Resource Management Policy
022Continuous Improvement Plan
1. Purpose
If a support worker’s shift is cancelled with short notice and is deemed a paid shift, Proactive Support will, if applicable, make substitution options available to the worker. This procedure is designed to ensure that Proactive Support workers remain productive and engaged, even when shifts are unexpectedly cancelled, while also contributing to the ongoing development of the organisation.
2. Location
• Hot Desk at Taromeo
Workers may be invited to use the ‘hot desk’ at 1283 Old Esk Road, Taromeo if convenient for the worker and if supervision and direction is required
• Public Library
Workers may opt to do computer work at the local library. This is a good option if their tasks are not of a sensitive nature and no participant details would be visible to the public
• Home and BYOD
Workers may choose to complete their tasks from home using their own devices. This could be a great option especially if they are required to make phone calls
3. Tasks
• Training Updates
Workers can complete any training which they have been tasked with but is still outstanding. This ensures they remain compliant with PS standards and any relevant regulations.
• Administrative Work
Workers may be assigned administrative tasks as deemed necessary by the Director, including:
- Writing or reviewing procedures
- Reviewing or updating policies
- Contributing to participants’ documents such as profile and support plan or risk assessment
• Physical Work
- Detailing PS vehicles
- Making phone calls
- Contributing to mail outs
• Return to Work/Rehabilitation Program
If applicable, completing substitution work may also be part of a rehabilitation or return-to-work program. This allows workers who are transitioning back to full duties or those with special accommodations to remain engaged with the company while completing non-physical tasks.
4. Compensation
Workers will be paid for the time spent at the same hourly rate as their regular shift.
5. Availability and Discretion
The offer of substitution is at the discretion of Proactive Support and is dependent on the organisation’s needs and the availability of tasks. It is not guaranteed that every worker will be invited to participate every time a shift is cancelled.
A support worker may negotiate the timeframe in which they will complete the substitution tasks. PS Management will be flexible if the support worker opts to complete the task at some other convenient time in the pay fortnight.
6. Substitution Procedure
1. Shift is cancelled by participant and determined as it is a short notice cancellation it will be apaid shift
2. Community Access Co-ordinator notifies PS Director/Business Manager
3. PS Director/Business manager contacts staff member to discuss tasks and location
4. Support workers communicate throughout their tasks as required via email or phone
5. Support worker sends completed tasks to info@proactive-support.com.au or admin@proactive-support.com.au
6. PS Director/Business Manager checks completed tasks and reports back to Community Access Co-ordinator
