021 Adverse Events Plans | NDIS Disability Services in Brisbane

FOR: ‍

All Proactive Support staff, participants and advocates of participants

PROACTIVE SUPPORT RELATED DOCUMENTS:

#108 Risk Assessment

#103 Participant Profile and Support Plan

‘#106 Incident Report

#117 Emergency Plan

004 Risk Management Framework

005 Risk Management Policy

006 Work Health and Safety Policy

012 Participant's Support Management Plan

019 Hazardous Substances Procedure

020 Emergency and Disaster Management (including Pandemic) Policy

022 Continuous Improvement Plan

032 Pandemic Outbreak Plan including Covid-19

‍

PHONE NUMBERS:

000 – Emergency

0448389324 – Geoffrey

0406940123 – Proactive Support

‍

1. Flooding / Adverse Weather

1.1 Identify and report the weather event escalation

Everyone can help keep everyone safe by checking and reporting that floodwaters are rising, or roads are closed. Use these apps and websites:

RACQ Road Closures

Qld Transport

Council alerts systems / text messages

Qld Health alerts/ text messages

1.2 Decide if the shift will proceed

Staff call Geoffrey if you cannot make it

Participants call your support worker / Proactive Support if you think it is too dangerous for the shift to go ahead

Proactive Support will do their best to ensure Community Access shifts go ahead if it is safe to do so

1.3 In the event of flash flooding

If it is flooded, forget it – do not drive into floodwaters

Call Emergency Services if necessary

Report any incidents to Proactive Support as soon as possible

‍

2. Fire

2.1 Identify and Report Fire Hazard

Everyone can be on the lookout for fire as a potential threat. Some useful apps:

Fires Near Me

Council Alerts systems

Qld Fire and Emergency Services – Active Incidents Dashboard

‍

2.2 Decide if the shift will proceed (see 1.2)

2.3 In the event of fire

Call Emergency services to report the fire

Keep yourself safe

Finish the shift as soon as possible and get home / to safety

Utilise a local Council place of refuge if required

‍

3. Pandemic

3.1 Following Health Directives

In a pandemic where a state of emergency is declared it is important to follow directives where possible. This means in some cases (for example in a lockdown) Community Access shifts may not be able to go ahead unless they are considered essential services. This can be determined by:

A risk assessment (as part of a Participant Profile and Support Plan)

Communication between Proactive Support and the participant and maybe the advocate

Thorough reading of Health Directive definitions – Director’s role

3.2 If you become/are ill

Get tested if necessary and let Proactive Support know your status

Follow the relevant current Health Directive and get better soon!

If you need to cancel a shift because you are sick:

Staff call Geoffrey if you cannot make a shift - Geoffrey will fill the shift with another staff member if possible

Participants call your support worker / Proactive Support if you cannot go ahead with a shift

‍

4. Internet / Electricity Crisis

In the event of a power crisis or the internet failing just remember, in general, a support worker can still turn up to do a shift. They may not be able to call you, but they can probably get into their car and drive to your place to pick you up, or walk, if they live close enough. The shift may be a little different – maybe you can go bushwalking or stroll along the beach – but it might also be more fun!

‍

5. Health Situation

5.1 Urgent Health Situation

An urgent health situation is life-threatening and requires immediate medical attention. Examples of this are chest pain lasting longer than 10 minutes, sudden weakness or paralysis, severe bleeding, unconsciousness, choking, burns, seizures or severe mental health concerns.

What to do

Remain calm and stay in control of the situation

Move to a safe location if there is an imminent threat or danger to you and the participant

Provide first aid

Ask for help - call 000 and ask for an ambulance

Comfort and reassure the participant until help arrives

Contact Proactive Support and follow directives. Proactive Support will contact next of kin or emergency contact

Complete debrief with Proactive Support and fill out PS Form #106 Incident Report

5.2 Non-Urgent Heath Situation

A non-urgent health situation is typically not an emergency, but medical attention is needed. Examples of this are minor sprains, sinus infections or colds.

What to do

Determine that the illness or injury is non-urgent (non-life-threatening), and if medical intervention is needed

Discuss with the participant or their advocate about making an appointment with their General Practitioner or consulting a Pharmacist if needed

Call or assist the participant or their advocate to call Healthdirect Australia on 1800 022 222 or 13 HEALTH (13 43 25 84) or 1300 MH CALL (1300 642 255) if necessary

Follow self-care measures - rest, stay hydrated, take over-the-counter medications as needed, and use home remedies like ice or heat for minor injuries

Monitor for changes. If symptoms worsen or do not improve, re-evaluate the situation and discuss with the participant and/or their advocate about seeking further medical advice or a follow-up appointment